Recommendation Guru

Accurate allocation guaranteed

Machine-recommended dynamic allocation engine

Easy-to-use solution offering flexibility as required in allocation

What you get

Instant allocation

  • Day 0 allocation engine
  • Immediate allocation to digital, field or call centre

Accurate mapping

  • Agent performance, skill set mapping to customer persona
  • Allocation optimised at product, bucket and micro-market granularity

Customisable Solution

  • Easy to use facility
  • Offers flexibility in re-allocation, dual allocation, temporary allocation and de-allocation

Fast implementation

  • < 2 day TAT to integrate across all systems, eg call centre dialers, billing systems

Recommendation Guru Advantages

This dynamic allocation engine makes machine-recommended allocations accurately thus optimising resources for faster, more efficient collections

1 -2% improvement in resolution rate

10% improvement in collection efficiency

10% rise in NPS

spocto Client Speak

We have been associated with spocto for over three years. Their services have greatly complemented our product offerings. Their digital collections platform, SmartCollect, has enabled us to serve our customers better and at a lower cost.

Mr. Ramsunder B. Vice President, Fintech & Strategy @TVS

Yubi has been the easiest platform in India so far, for any financial service. This was easiest to get on board. It is asking the core questions and eliminating a lot of processes by coming to the point. It gets to the core of what the lender wants.

Shailendra Kharwar Independent Investment Consultant

Federal Bank, in partnership with Yubi, has effectively automated the end-to-end processes for direct assignments of retail portfolios. In Yubi, we have found a strong partner and look forward to expanding our relationship with them over the coming years.

Shalini Warrier Executive Director and Head of Retail Business, Federal Bank

It all begins with understanding each other.


Improving customer contactibility