Call Plus

Perfect agent-customer pairing

Analytics-backed paring of agent with customer persona

Leveraging advanced analytics to match agent basis customer persona to facilitate faster resolution

Call Plus

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What you get

Real-time mapping

  • Real-time agent-customer mapping
  • Bot Analytics matches customer persona with agent performance

Call centre in a box

  • Cloud telephony, DID management, call masking and predictive dialling used
    Suggestions on the best time to connect
  • Ability to make outbound calls to other stakeholders in the collection value chain

Speech analytics

  • In-call and post-call speech analytics
  • Provide tips on negotiation
  • Personalised coaching and training
  • Easy ops management through customer intent assessment

Quick integration and dynamic data curation

  • < 2-day TAT to integrate across CC dialers
  • New customer data curated based on live feedback

Call Plus Advantages

We leverage analytics to match the right agent with the right customer based on persona and propensity to pay. Multiple tools available to agents enhance agent productivity and lead to faster resolution.

2%+ rise in collection efficiency

2%+ rise in agent productivity

1% rise in resolution in early buckets

1k call centre agents

20+ languages covered

Digital-first model with industry-exceeding efficiencies

spocto Client Speak

We have been associated with spocto for over three years. Their services have greatly complemented our product offerings. Their digital collections platform, SmartCollect, has enabled us to serve our customers better and at a lower cost.

Mr. Ramsunder B. Vice President, Fintech & Strategy @TVS

Yubi has been the easiest platform in India so far, for any financial service. This was easiest to get on board. It is asking the core questions and eliminating a lot of processes by coming to the point. It gets to the core of what the lender wants.

Shailendra Kharwar Independent Investment Consultant

Federal Bank, in partnership with Yubi, has effectively automated the end-to-end processes for direct assignments of retail portfolios. In Yubi, we have found a strong partner and look forward to expanding our relationship with them over the coming years.

Shalini Warrier Executive Director and Head of Retail Business, Federal Bank

It all begins with understanding each other.

Field Plus

Tech-enabled field collection support