spocto Client Speak
Analytics-backed paring of agent with customer persona
Leveraging advanced analytics to match agent basis customer persona to facilitate faster resolution
Call Plus
Play Video
What you get
Call Plus Advantages
We leverage analytics to match the right agent with the right customer based on persona and propensity to pay. Multiple tools available to agents enhance agent productivity and lead to faster resolution.
2%+ rise in collection efficiency
2%+ rise in agent productivity
1% rise in resolution in early buckets
1k call centre agents
20+ languages covered
Digital-first model with industry-exceeding efficiencies
spocto Client Speak
We have been associated with spocto for over three years. Their services have greatly complemented our product offerings. Their digital collections platform, SmartCollect, has enabled us to serve our customers better and at a lower cost.
Yubi has been the easiest platform in India so far, for any financial service. This was easiest to get on board. It is asking the core questions and eliminating a lot of processes by coming to the point. It gets to the core of what the lender wants.
Federal Bank, in partnership with Yubi, has effectively automated the end-to-end processes for direct assignments of retail portfolios. In Yubi, we have found a strong partner and look forward to expanding our relationship with them over the coming years.
